Support
A question, a problem, an idea? Here are answers to the most common questions, and how to reach us.
Contact us
Write to us at contact@priboo.app. We read every message and usually reply within a few days.
In the app, Profile › Account & Security › Contact us, then “Contact support”, prepares an email with the app version and your account ID, which helps us understand what is going on.
Manage or cancel your subscription
Your subscription belongs to your App Store or Google Play account, not to Priboo: that is where it is changed and cancelled. In the app, Profile › Subscription › Open subscription settings takes you straight there.
On iPhone or iPad
- Open Settings, then tap your name.
- Tap Subscriptions, then Priboo.
- Tap Cancel Subscription, or change the number of houses.
Open my Apple subscriptions(opens a new tab) Apple help (opens a new tab)
On Android
- Open the Google Play Store, then tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Select Priboo, then Cancel subscription or change the number of houses.
Open my Google Play subscriptions(opens a new tab) Google Play help (opens a new tab)
- Cancel at least 24 hours before the end of the current period. Cancellation takes effect at the end of the period already paid. After that, your houses, their stays and their members stay in place, but nobody can add or change a stay there, or invite anyone, until you subscribe again.
- Deleting your account or the app does not cancel the subscription: the store would keep billing it.
- Subscribed but nothing shows in the app? In Profile › Subscription, tap “Sync my subscription”.
Export your data
In the app, open Profile › Account & Security › Export my data. Priboo creates a JSON file with your data, which you can save or share from your phone.
For any other request about your personal data, write to us at contact@priboo.app.
Delete your account
You can delete your account from the app in a few seconds. Everything is explained step by step on its own page.
Frequently asked questions
I did not receive the invitation
Check your spam folder. The email contains a six-character code, valid for seven days: in the app, tap “I have an invitation code” and enter it. If the code has expired, ask the person who invited you to send the invitation again.
I forgot my password
On the email sign-in screen, tap “Forgotten your password?”: you will receive an email to choose a new one.
I am not getting notifications
First check that notifications for Priboo are allowed in your phone settings. In the app, settings are reached from Profile › Notifications, and each house can have its own.
Someone took the room I wanted
A room cannot be booked twice for the same nights: Priboo records stays in the order they are entered. It does not settle disagreements; that is for the family to talk about.
How do I leave a house?
Open the house, then the Members tab, and tap “Leave this house”. Your upcoming stays there will be cancelled, and you will need a new invitation to come back.
How do I hand a house over?
The owner opens the Members tab and chooses “Transfer ownership” for a member. That person becomes owner if they accept, and then pays the subscription for the house.